Website and App Terms.

Agreement and scope

These Terms govern access to and use of suntiq.ai, the protected data room, the Suntiq Fleet dashboard, the Suntiq Fleet mobile app, the Suntiq consumer mobile app, and related direct-to-user services provided by Suntiq, Inc (collectively, the “Services”).

If you use the Services for an organization, you represent that you are authorized to act for it. A signed Customer agreement, order form, data-processing addendum, pilot agreement, or other negotiated agreement may apply to Fleet Services. If it conflicts with these Terms, the signed Customer agreement controls for that Customer.

These Terms incorporate the AI Features and Acceptable Use Policy. They do not replace the Privacy Notice, SMS Terms, or a product-specific disclosure presented when you activate a feature.

Eligibility

You must be at least 18 years old to create or use a direct consumer-app account. Fleet Customers are responsible for selecting and authorizing their personnel and other Authorized Users.

A person may appear in Customer-controlled passenger, guest, renter, member, captain, crew, or incident records without becoming a direct consumer-app account holder. You may use the Services only where permitted by applicable law and these Terms.

Accounts and security

Provide accurate account information and keep it current. You are responsible for activity performed through your account and for maintaining the confidentiality of credentials, devices, and authentication methods. Do not share access beyond the permissions granted by Suntiq or your Customer administrator.

Notify Suntiq using the contact address below promptly if you believe an account, device, token, or credential has been compromised. Customer administrators control organization membership, roles, vessels, workflows, and access within their Customer account.

Limited right to use the Services

Subject to these Terms and any applicable Customer agreement, Suntiq grants you a limited, revocable, non-exclusive, non-transferable right to access and use the released Services for their intended purpose. No right is granted to source code, nonpublic systems, unreleased features, or Suntiq intellectual property except as expressly stated.

Acceptable use

You must not:

• violate law, another person's rights, a Customer's policies, or applicable carrier or platform requirements;
• access another account, organization, vessel, device, data room, or record without authorization;
• interfere with service operation, security, rate limits, authentication, telemetry, alerts, or audit evidence;
• probe, scan, reverse engineer, scrape, copy, or extract nonpublic systems or materials except where applicable law expressly permits;
• upload malware, unlawful or deceptive material, or content you lack authority to provide;
• use AI features to create, request, distribute, or facilitate exploitative, hateful, harassing, violent, sexually abusive, fraudulent, or privacy-invasive content;
• use AI features to bypass authentication, tenant boundaries, rate limits, safety controls, human confirmation, or another product restriction;
• use the Services to harass, surveil, endanger, discriminate against, or send unlawful unsolicited communications to another person;
• present AI output, telemetry, alerts, reports, or data-room materials as independently verified when they are not; or
• use the Services for emergency dispatch, autonomous vessel control, or a safety-critical function unless Suntiq expressly agrees in writing.

Customer and user content

You retain rights you have in information, files, photos, prompts, messages, and other content you lawfully provide. You grant Suntiq and its service providers the limited rights necessary to host, transmit, process, display, protect, support, and provide the Services, subject to the Privacy Notice and any Customer agreement.

You represent that you have the rights and authority necessary to provide the content and instructions you submit. Suntiq does not treat public-Terms acceptance as authority to use identifiable Customer-controlled Fleet content for unrelated model training or marketing.

Vessel data, navigation, maintenance, and safety

The Services depend on vessel equipment, installation, sensor compatibility, connectivity, carrier networks, third-party data, configuration, and data quality. Information may be delayed, incomplete, duplicated, unavailable, or inaccurate. Not every vessel provides every signal.

Suntiq is an operational-support tool, not a substitute for navigation equipment, required inspections, maintenance procedures, manufacturer instructions, licensed professionals, emergency services, the vessel operator's judgment, or compliance with maritime law. You remain responsible for safe operation and for independently verifying information before acting.

AI and automated features

AI features may generate summaries, recommendations, classifications, reports, or responses from incomplete or inaccurate inputs. Output may be wrong, outdated, or unsuitable for a particular vessel, incident, legal matter, insurance decision, valuation, repair, or safety decision.

Review relevant source data and use qualified professional judgment before relying on output. Do not submit information you are not authorized to disclose.

AI cannot independently grant access, authorize safety-critical activity, dispatch emergency services, control a vessel, decide an insurance outcome, or execute an irreversible action. Product actions that require confirmation remain subject to the user's separate confirmation.

In the mobile apps, use the Report action attached to generated output to report unsafe, offensive, deceptive, privacy-invasive, or inaccurate content. A report is not an emergency channel and does not guarantee a response time or automatic resolution. Additional rules appear in the AI Policy.

Alerts and communications

Alerts and notifications are supplemental. Delivery is not guaranteed and may fail because of connectivity, device settings, carrier or provider filtering, configuration, service availability, or stale or missing source data. Maintain appropriate independent monitoring and escalation procedures.

Operational email, push, in-app, webhook, and SMS communications may be sent as requested or configured. Marketing email and SMS are governed by applicable consent and unsubscribe rules. Accepting these Terms does not enroll you in marketing SMS or replace any separate consent required for marketing communications. SMS use is governed by the SMS Terms.

Data-room materials

Access to the protected data room may require authentication, approval, and confidentiality commitments. Materials may be confidential, forward-looking, preliminary, or illustrative. They are provided for evaluation and discussion, not as a public offer, guarantee, professional opinion, or commitment that a roadmap item will be delivered.

Do not redistribute data-room materials except as expressly authorized. Downloaded files may be personalized with identifying watermarks, and Suntiq may retain related access and watermark evidence as described in the Privacy Notice.

Third-party services

The Services may interoperate with authentication, hosting, communications, mapping, weather, chart, AI, analytics, e-signature, scheduling, mobile-platform, carrier, and other third-party services. Third-party services may have their own terms and privacy notices. Suntiq is not responsible for a third party's independent service, content, availability, or acts, except to the extent applicable law or a signed agreement provides otherwise.

Fees, subscriptions, and purchases

Any price, subscription period, renewal term, cancellation rule, trial, refund term, tax, or payment condition will be disclosed in the applicable order, checkout, app-store listing, or Customer agreement before purchase. Suntiq does not rely on these general Terms to create an undisclosed automatic renewal or charge.

Intellectual property and feedback

Suntiq and its licensors own the Services, software, designs, documentation, brands, and other intellectual property not expressly identified as Customer or user content. If you voluntarily provide product feedback, Suntiq may use it without restriction or payment, provided Suntiq does not thereby acquire ownership of confidential information or Customer content.

Privacy

The Privacy Notice explains how Suntiq handles personal information. Customer-controlled Fleet records may also be governed by the Customer's own notices and agreements. Privacy questions may be sent using the contact address below.

Suspension, termination, and deletion

You may stop using the Services at any time. Suntiq may suspend or terminate access where reasonably necessary to protect the Services, Customers, users, vessels, third parties, or legal compliance; address nonpayment under an applicable agreement; or respond to a material breach.

Account deletion and retention are governed by the Privacy Notice, the applicable Customer agreement, legal obligations, security and claim needs, and the controls available for the released surface. Deleting a direct account may not delete records controlled by a Fleet Customer or records Suntiq must retain under an applicable exception. See Delete Account.

Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis. Suntiq does not promise uninterrupted availability, error-free operation, universal vessel compatibility, continuous connectivity, perfect data, guaranteed alert delivery, or that an output will be accepted by an insurer, regulator, underwriter, court, marina, manufacturer, or service professional.

Nothing in these Terms excludes a warranty, remedy, or other right that cannot lawfully be excluded, including applicable non-waivable consumer rights.

Limitation of liability

To the fullest extent permitted by law, Suntiq and its affiliates, officers, employees, and representatives are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption arising from these Terms or the Services.

A signed Customer agreement controls any negotiated liability cap or allocation for that Customer. Nothing in these Terms limits liability that cannot lawfully be limited, including applicable liability for fraud, willful misconduct, personal injury, or non-waivable consumer rights.

Indemnity

If you use the Services on behalf of an organization, that organization agrees, to the extent permitted by law and subject to any signed Customer agreement, to defend and indemnify Suntiq from third-party claims arising from its unlawful use of the Services, content it lacked authority to provide, or a material breach of these Terms. This section does not impose an indemnity on a Consumer User where applicable law prohibits it.

Governing law and disputes

These Terms are governed by Delaware law, without regard to conflict-of-law rules, and disputes may be brought in state or federal courts located in Delaware. This section does not override mandatory consumer-protection, small-claims, or other non-waivable rights that apply where you live. These Terms do not require arbitration or waive a jury trial or class action.

Mobile-platform terms

Your app-store provider is not responsible for operating or supporting the Services except as required by its own rules. Your right to use a mobile app is also subject to the applicable store's usage rules and any end-user terms required for the exact distribution method.

Changes

Suntiq may update these Terms prospectively. Material changes will be presented with the notice and renewed acceptance required by law, platform policy, or contract. Provider substitutions or internal implementation changes do not require renewed acceptance unless they materially change user rights, service scope, or disclosed practices. The mobile apps separately require renewed AI permission when the disclosed provider set or AI policy version changes.

Contact

Suntiq, Inc 2093 Philadelphia Pike #3525 Claymont, DE 19703 Copy support email