Delete Account.

Start a deletion request

Use the account-deletion control in the released app or account settings. Fleet users can sign in to request account deletion. The request immediately disables account access. Suntiq targets completion for eligible personal data within 30 calendar days and responds within 45 calendar days.

Do not send passwords, authentication codes, government identifiers, or payment-card information by email.

Website and data-room accounts

Sign in, then use the available account settings. Suntiq verifies the request through that authenticated flow, immediately revokes direct account access, and processes associated website, data-room, authentication, access, and provider records subject to documented retention exceptions.

Fleet accounts

If a Fleet Customer created or manages your access, you may still start deletion from your own account settings. Removing your login does not necessarily delete Customer-controlled vessel, trip, maintenance, incident, passenger, guest, or audit records.

Consumer-mobile accounts

Use the deletion control in the released consumer app where available, or send a request from the email associated with the account. Deleting the app from a device does not by itself delete the account or server-side records.

Retention schedule after a deletion request

• Eligible account profile, preferences, registered devices, and personal Fleet application data: deletion or anonymization target of 30 calendar days after a verified request.
• Backup copies: removed from normal restoration rotation within 90 calendar days. They are not used to restore account access.
• Minimal deletion, security, and account-suppression evidence: up to 24 months, then reviewed for secure deletion or anonymization. This prevents accidental recreation while the request is being handled and supports fraud/security review.
• Invoices, contracts, tax, accounting, dispute, and claim records: up to seven years where applicable law or the relevant agreement requires retention.

What happens next

1. Suntiq verifies that the requester controls the account.
2. Direct account access is revoked immediately.
3. Suntiq deletes, anonymizes, returns, or retains records under a documented exception. We target completion within 30 calendar days and respond within 45 calendar days.
4. Requests are propagated to relevant authentication and service providers where required.
5. Suntiq communicates whether the request is complete or whether a limited record remains under an applicable exception.

Information that may remain

Suntiq may retain limited records required for security, fraud prevention, suppression and consent history, signed contracts, tax or accounting, legal obligations, dispute or claim handling, backups, or Customer-controlled Fleet operations. The schedule above applies unless a longer lawful or Customer-agreement exception controls. Retained information remains subject to the Privacy Notice and applicable access restrictions.

Contact

Account deletion, privacy, and support requests: Copy support email