Privacy Notice.

Who we are

Suntiq is operated by Suntiq, Inc, a Delaware corporation. In this Notice, “Suntiq,” “we,” “us,” and “our” mean Suntiq, Inc.

2093 Philadelphia Pike #3525 Claymont, DE 19703 Privacy Official, Support, and Legal Notices: Copy support email

Scope and our role

This Notice applies to suntiq.ai and its protected data room, the Suntiq Fleet dashboard and mobile app, the Suntiq consumer mobile app, fleet telemetry and alerting services, communications, support, vessel devices, and the cloud-ingest services supporting them.

A Customer is an organization that obtains the Fleet service. An Authorized User uses Fleet under a Customer's authority. A Consumer User uses the consumer app directly.

• Suntiq generally determines the purposes of website, consumer-app, account, security, support, contracting, and Suntiq communication data.
• A Customer generally determines the purposes of its vessel, telemetry, trip, maintenance, incident, renter, member, and other operational records. Suntiq processes those records under the Customer agreement and data-processing terms.
• Suntiq may separately process information for security, fraud prevention, legal compliance, service reliability, billing, and other purposes disclosed here and permitted by applicable law and Customer agreements.

Website, lead, and data-room information

Depending on how you interact with Suntiq, we may collect:

• name, email address, organization, role, fleet type, interests, message content, and meeting requests;
• business contact source, relationship or referral context, funnel stage, outreach history, marketing preferences, consent evidence, and suppression status;
• browser and device information, IP address, pages and materials viewed, referring page, campaign parameters, and access or download events;
• account, authentication, session, role, qualification, access-tier, and administrative-approval records;
• agreement fields, signatures, checkbox states, document versions, timestamps, user agent, and signing audit trail; and
• support requests and communications. Data-room downloads may be personalized with the recipient's email and download date, and Suntiq may retain the related access and watermark identifiers.

Account, vessel, and fleet information

We collect account identifiers, profile and organization membership, roles and permissions, mobile number where provided, notification preferences, paired-device or vessel-claim records, subscription or entitlement status, and account or session events.

Vessel and Fleet information may include:

• vessel and device identity, serial number, configuration, location, organization ownership, and connectivity;
• GPS position, movement, heading, speed, trips, custody, booking, dispatch, and geofence events;
• engine, propulsion, fuel, battery, electrical, tank, fault, and other available CAN, CANFD, NMEA, or J1939 signals;
• maintenance, inspections, photos, tasks, service records, incidents, alerts, acknowledgments, and operational notes;
• member, renter, captain, crew, employee, or guest information supplied by a Customer or its integrations; and
• reports, exports, benchmarks, derived metrics, model output, and audit or delivery events.

Available categories depend on each vessel, installed equipment, integration, configuration, and data quality. Not every vessel exposes every signal.

Mobile-device information and permissions

• The camera may be used for QR pairing and inspection photographs.
• The photo library may be accessed when you choose an existing vessel or profile photo.
• The microphone and live audio are used when you activate voice features. On-device speech synthesis may read app text or AI responses aloud.
• Chat history, saved reports, organization selection, and preferences may be stored locally on the device.
• When you use the operating system's share sheet, the destination you select receives the exported content under its own terms.
• Diagnostic data may include device and app version, crash and performance information, account identifiers, and product interactions. Push tokens are collected only when push is enabled.
• The app does not use the phone's GPS to determine vessel position unless a released feature separately discloses and requests that permission. Vessel position otherwise comes from vessel equipment and Fleet systems.

AI information

AI features include Ask, report and briefing narration, live voice, inspection-image comparison, valuation research, diagnostics, support, and scheduled organization narration. Depending on the feature, information sent may include typed prompts, microphone audio, transcripts, photos you select, vessel or Fleet context, position, readings, alerts, maintenance, bookings, reports, and prior conversation context.

In the current service configuration, Ask, support, diagnostic, and report-narration requests go through OpenRouter to OpenAI. Inspection vision goes through OpenRouter to Anthropic. Valuation research goes through OpenRouter to Google. A text, narration, or inspection answer that fails Suntiq's internal accuracy check is retried once through OpenRouter on a Google model, carrying the same information as the first attempt. Live voice establishes a direct Realtime connection with OpenAI using a short-lived token. Suntiq may receive and store transcripts and associated context even when the live audio file is not stored by Suntiq.

Current OpenRouter requests set provider data collection to deny and disable silent provider fallback. These are routing controls based on OpenRouter's own provider classification, not a blanket Zero Data Retention commitment. OpenAI states that default API abuse-monitoring logs may contain customer content and may be retained for up to 30 days, subject to legal and safety exceptions. Suntiq does not currently send AI requests or output to a separate automated moderation or filtering service, and does not screen or verify every request or output. A moderation provider added later will be named in the disclosed provider set.

The mobile apps identify the disclosed provider set and require an affirmative action before sending personal information to third-party AI. Users may review or revoke that choice under Settings > AI data sharing. If the provider set or policy version changes, the apps require renewed permission. A Customer administrator may authorize organizational use under a Customer agreement but cannot grant another person's mobile permission or authorize information that person has no right to disclose. Some organization-directed processing is scheduled rather than started by a person, such as narration attached to a completed rental or a periodic operational briefing. That processing runs on the Customer's authority; the in-app control governs requests that person's app makes.

When a user reports AI output, the displayed output and server-derived provenance are always included. The prompt and relevant Fleet context are included only when the reporter selects the separate option. An optional note may also be included. Reports support investigation and product safety; they are not emergency messages and do not guarantee a response time or automatic resolution.

Suntiq does not use identifiable Customer-controlled content for unrelated model training without the required contractual authority, notice, and permission. Additional rules appear in the AI Features and Acceptable Use Policy.

How we collect information

• directly from people who use a form, create an account, configure a feature, sign an agreement, contact us, or opt in;
• from lawfully available business or professional sources, referrals, events, and existing relationships for permitted sales outreach;
• from Customers, their administrators, integrations, systems of record, staff, and authorized users;
• from vessel devices, instrument networks, cloud ingest, apps, and product interactions; and
• from authentication, hosting, e-signature, scheduling, analytics, communications, mapping, weather, AI, infrastructure, and security providers.

How we use information

• provide and support website, account, data-room, Fleet, telemetry, alerting, reporting, AI, messaging, and mobile-app functionality;
• authenticate users, enforce organization roles, pair devices, and protect accounts and tenants;
• normalize and display Fleet state, trips, maintenance, custody, incidents, exceptions, and evidence;
• route requested notifications through in-app, push, email, webhook, or SMS channels;
• provide data-room invitations, respond to interest, qualify and nurture leads, and send permitted newsletters, events, product updates, offers, and sales communications;
• administer contracts, pilots, subscriptions, support, and signing or audit evidence;
• detect abuse, fraud, security incidents, failures, stale data, and delivery problems; and
• improve reliability and product use where authorized, comply with law, and protect rights, property, safety, and service integrity.

When we disclose information

We do not sell personal information to data brokers or use personal information for third-party advertising. We disclose information as needed to Customers and their authorized users, and to service providers supporting the Services.

Provider categories may include:

• hosting, database, authentication, infrastructure, and security providers;
• email, SMS, mobile-platform, carrier, CRM, scheduling, e-signature, and support providers;
• AI, mapping, chart, weather, and data providers; and
• professional advisers, insurers, transaction parties, and public authorities where reasonably necessary for a lawful purpose.

Depending on enabled services, these providers may include Convex, Better Auth, Clerk, Vercel, DigitalOcean, Resend, Twenty, DocuSeal, Calendly, OpenRouter and downstream AI providers, OpenAI, Sentry, messaging providers, and participating carriers.

Mobile messaging

Suntiq Operational Messaging sends recurring vessel or Fleet alerts, account and security notices, service or outage notices, billing or support messages, and related operational communications. Suntiq Marketing Messaging sends recurring newsletters, product and data-room updates, event invitations, offers, sales follow-up, and other promotional messages.

Each program has a separate optional opt-in. Consent to one does not enroll you in the other, and marketing consent is not a condition of purchasing or using Suntiq.

Suntiq does not sell or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Suntiq may disclose this information to enabled messaging providers, participating carriers, and supporting service providers solely to deliver, support, secure, and administer the messaging programs.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. A Customer administrator may nominate another person's number, but recurring SMS does not begin until that recipient affirmatively consents through an approved method.

Cookies, local storage, and analytics

Suntiq uses cookies and storage necessary for authentication, security, preferences, and requested functionality. Browser or app storage may retain session, theme, display, segment, report, or unit preferences.

If Suntiq activates optional analytics or session-replay features, it will provide the notice, choices, masking, retention, and deletion controls required for that use. Disabling necessary storage may affect sign-in and requested functionality.

Retention

We retain personal information only as reasonably necessary for the purpose described, Customer agreements, service and security integrity, legal obligations, and dispute or claim periods. Different categories have different lifecycles.

• Customer-controlled Fleet records follow the Customer agreement and applicable retention or deletion instructions, subject to lawful exceptions.
• After a verified account-deletion request, Suntiq targets deletion or anonymization of eligible personal account data within 30 calendar days and responds within 45 calendar days. Backup copies leave normal restoration rotation within 90 calendar days.
• Minimal deletion, security, and account-suppression evidence may remain for up to 24 months. Tax, accounting, contract, dispute, and claim records may remain for up to seven years where applicable law or an agreement requires it.
• Signing records, security events, consent evidence, suppression records, and claims evidence may be retained for the applicable agreement, compliance, limitation, or recordkeeping period.
• Data-room working copies may be transient while access and watermark evidence follows a separate security or claim period.
• Device-local data remains until cleared, deleted through the released app controls, or removed by the operating system or app lifecycle.
• Provider logs and backups follow provider-specific schedules and lawful exceptions.
• AI transcripts, conversation history, saved reports, consent events, and report events may be retained for service operation, Customer instructions, security, investigation, legal obligations, and claim needs. Different records follow different schedules.

Security

Suntiq uses administrative, technical, and organizational measures appropriate to the Services and information, including access and tenant controls, credential and token controls, transport protection where implemented, validation, rate limits, provider controls, and logging or monitoring.

No system is perfectly secure, and the protection available on a particular path depends on the device, carrier, integration, configuration, and infrastructure involved.

Your rights and choices

Depending on applicable law and Suntiq's role, you may have rights to access, correct, delete, obtain, restrict, or object to processing of personal information, and to withdraw consent where processing relies on consent.

• For Customer-controlled Fleet records, contact the Customer or Fleet operator first. Suntiq will assist the Customer as required.
• For Suntiq website, account, support, outreach, email, or SMS records, contact Suntiq using the email address in the Contact section below.
• For account deletion, use the account deletion page and the released in-app controls available for your account.
• For SMS, reply STOP. For marketing email, use the unsubscribe link.

We may retain limited information where required for security, fraud prevention, contracts, legal obligations, or claims and will explain applicable exceptions.

International processing

Suntiq offers the Services to Customers and Consumer Users in the United States and Canada. Information may be processed in those countries and in locations used by approved service providers, with contractual and security safeguards required by applicable law.

Children and age eligibility

Direct consumer-app accounts are available only to people who are at least 18 years old. The Services are not directed to children under 13, and Suntiq does not knowingly permit a child under 13 to create a direct account.

Customers are responsible for authorizing appropriate Fleet users and providing notices for information they place in Customer-controlled records, including passenger or guest information. The consumer-account age rule does not exclude every record referring to a younger person.

Changes and contact

We will update this Notice's version and effective date when it changes. If a change materially affects existing personal information, Suntiq will provide the notice and obtain renewed consent required by applicable law, platform policy, contract, or messaging program. The mobile apps also require renewed AI permission when the disclosed AI provider set or policy version changes.

Privacy questions, support, and legal notices: Copy support email